PlayStation Support

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PlayStation Store®

The best place to buy PS1, PS2, PS3, PS4 and PS5, plus explore accessories, entertainment, and expert device support.
PlayStation Store Bag
PlayStation Store Gift Cards
Playstation Wholesale Store Products

    Are you ready for PlayStation®5?

    Experience lightning-fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio, and an all-new generation of incredible PlayStation® games.

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    Need Help?

    Get in touch with us at PlayStation support.

    PS Store and Refunds

    Have questions about your purchase or content available on the PS Store? Reach out to us below to get answers.

    PlayStation Store refunds & pre-orders

    Request a refund for PlayStation Store purchases

    If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.

    Pre-order and automatically download games

    Some games that have not yet been released are available to be pre-ordered. Get all the information for how pre-orders work, launch times, and cancelations on the PlayStation Network.

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    Request a refund

    Vouchers

    Problems using voucher codes on PlayStation™Store

    Follow these steps to resolve common issues with redeeming PlayStation Store vouchers.

    PlayStation Store voucher code is damaged

    If your voucher code is printed on a receipt, please contact the retailer to recover the code.

    For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

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    Live chat

    Open: 8 AM - 7 PM PT

    Payment Issues

    Problems adding credit or debit card information to PlayStation™Store

    Having issues with adding credit and debit card information? Try using an alternative payment method or a PlayStation Store Cash card or try our troubleshooting steps.

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    Live chat

    Open: 8 AM - 7 PM PT

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